Refund policy

REFUND POLICY

We want you to love your purchase. If you're not completely satisfied, we're here to help.

Returns

We accept returns within 30 days of delivery.

To be eligible for a return, items must be:

  • Unused and in their original condition

  • In the original packaging

  • Free from damage, stains, or signs of wear

Due to hygiene reasons, used eye masks, pillowcases, and other sleep products cannot be returned unless they are faulty or damaged upon arrival.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the item and packaging. We will arrange a replacement or refund where appropriate.

Refunds

Once your return is received and inspected, we will notify you of the outcome.

Approved refunds will be processed back to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or incorrect.

Non-Returnable Items

We cannot accept returns for:

  • Used products

  • Gift cards

  • Sale or clearance items (if applicable)

Contact Us

If you have any questions regarding returns or refunds, please contact us at mellosilknz@gmail.com